> ## Documentation Index > Fetch the complete documentation index at: https://docs.commvoice.ai/llms.txt > Use this file to discover all available pages before exploring further. # Get v1voiceagentsclassifierscall outcomedefinitions ## OpenAPI ````yaml https://api.comm.com/docs/api.json get /v1/voice/agents/classifiers/call-outcome/definitions openapi: 3.1.0 info: title: Commvoice API version: '1' servers: - url: https://api.comm.com/api description: Live security: - http: [] paths: /v1/voice/agents/classifiers/call-outcome/definitions: get: tags: - CallOutcomeClassifiers operationId: voice.classifiers.call-outcome.definitions responses: '200': description: '' content: application/json: schema: type: object properties: definitions: type: array prefixItems: - type: object properties: description: type: string example: >- Select this ONLY if: - User explicitly agrees to the product or service - User gives clear confirmation to proceed - User accepts the offer IMPORTANT: General engagement, neutral responses, or inability to act immediately should NOT be counted as interest without explicit agreement to the product/service format: type: string example: |- outcome: interested reason: (why you think the user is interested) required: - description - format - type: object properties: description: type: string example: |- Select this ONLY if: - User does not have enough money format: type: string example: |- outcome: not_qualified reason: (why you think the user is not qualified) required: - description - format - type: object properties: description: type: string example: >- Select this ONLY if: - User mentions a bad experience with the product/service - User expresses frustration or disappointment with the product/service - User shares a negative story or feedback about the product/service IMPORTANT: DO NOT select if the user is interested or explicitly declines format: type: string example: >- outcome: burned_experience reason: (why you think the user had a burned experience) required: - description - format - type: object properties: description: type: string example: > Select this ONLY if HAVE AT LEAST 3 TURNS IN THE CONVERSATION AND : DO NOT SELECT IF CONVERSATION IS SHORT OR USER DID NOT EXPRESS ANY EXPLICIT INTEREST OR DISINTEREST - MUST HAVE AT LEAST 3 TURNS IN THE CONVERSATION - User explicitly says they're not interested - DO NOT select if the user said "I'm busy" or "call me later" without further engagement - DO NOT select if user only had 2 turns ("user:") or less! f.e: "user: This is.." is not not_interested outcome format: type: string example: |- outcome: not_interested reason: (why you think the user is not interested) required: - description - format - type: object properties: description: type: string example: >+ Select quick_hangup ONLY IF ANY OF FOLLOWING CONDITIONS ARE MET: - SELECT IF USER HANGS UP QUICKLY AFTER AGENT STARTED SPEAKING - IF the user hangs up without saying anything meaningful and agent spoke - it's probably quick_hangup **ONLY USE THIS quick_hangup outcome if "user:" AND "agent:" exist in transcript** DO NOT SELECT quick_hangup if you do not see "agent:" in transcript! example for quick_hangup outcome: 1. user: Hello agent: Hi, I'm calling you about... format: type: string example: |- outcome: quick_hangup reason: (why you think the user hung up quickly) required: - description - format - type: object properties: description: type: string example: > Select this ONLY if: - The user speaks and theres no "agent:" at all in transcript!!. - Only for cases where there might be a technical issue with agent. if the agent didnt have a good sales pitch its not agent_issue! - if the user repeatedly says "hello" or "are you there?" theres an agent issue. IF USER HANGS UP ON AGENT AFTER AGENT STARTED SPEAKING INITITALLY DO NOT SELECT agent_issue. EXAMPLE for agent_issue outcome: 1. user: Hello format: type: string example: |- outcome: agent_issue reason: (why you think the user hung up quickly) required: - description - format - type: object properties: description: type: string example: > Select this if ANY of these occur: - The call reaches an automated voicemail or messaging system. - The call is answered by an automated system or machine response (not a human). - You hear a pre-recorded menu options or instructions. - If the user said hello or similar, it can't be a voice mail. - The speaker is primarily pronouncing numbers (e.g., leaving a phone number). - The user said "I'm not available right now" or "Answer machine.." or similar without further engagement. IMPORTANT: - DO NOT select if the user answering and taking messages - DO NOT select if the user said ONLY greetings or "hello" without further engagement Examples of voice_mail outcome: - Es el servicio de contestador para 3... - Encuentra disponible. format: type: string example: |- outcome: voice_mail reason: (why you think the call reached voicemail) required: - description - format - type: object properties: description: type: string example: >- Select this ONLY if: - User explicitly requests a callback - User suggests a specific time for future contact - User says something like "call me tomorrow/next week/etc." - User says he's busy right now. - Call ended reason is not "customer-did-not-answer" IMPORTANT: - DO NOT select night hours (after 9 PM or before 9 AM) for callback - Must include specific date/time information when user provides it - You need to provide date and time in the user's timezone Note: If only date is provided without time, use format YYYY-MM-DD format: type: string example: |- outcome: call_me_later call_me_back_at: YYYY-MM-DD HH:mm:ss reason: (why you think the user wants a callback) required: - description - format - type: object properties: description: type: string example: >- Select this ONLY if: - User explicitly asks to not be called again - User requests removal from call list - User states they don't want to receive any future calls IMPORTANT: Must be an explicit request, not just current rejection format: type: string example: >- outcome: do_not_call reason: (why you think the user doesn't want to be called) required: - description - format - type: object properties: description: type: string example: >- Select this ONLY if: - User shows some interest but is not fully committed - User asks for more information or details - User expresses uncertainty or hesitation - User asks for a follow-up or more time to think IMPORTANT: - DO NOT select if the user explicitly declines or says they're not interested format: type: string example: >- outcome: maybe_interested reason: (why you think the user is maybe interested) required: - description - format - type: object properties: description: type: string example: >- Select this ONLY if: - User mentions any audio issues - User complains about not hearing the agent - User expresses frustration about the call quality IMPORTANT: DO NOT select if the user is not interested or explicitly declines format: type: string example: >- outcome: audio_issue reason: (why you think the user had an audio issue) required: - description - format - type: 'null' - type: 'null' - type: 'null' - type: 'null' minItems: 15 maxItems: 15 additionalItems: false required: - definitions '401': $ref: '#/components/responses/AuthenticationException' components: responses: AuthenticationException: description: Unauthenticated content: application/json: schema: type: object properties: message: type: string description: Error overview. required: - message securitySchemes: http: type: http scheme: bearer bearerFormat: JWT ````