curl --request GET \
  --url https://api.comm.com/api/v1/voice/agents/classifiers/call-outcome/definitions \
  --header 'Authorization: Bearer <token>'

{
  "definitions": [
    {
      "description": "Select this ONLY if:\n- User explicitly agrees to the product or service\n- User gives clear confirmation to proceed\n- User accepts the offer\nIMPORTANT: General engagement, neutral responses, or inability to act immediately should NOT be counted as interest without explicit agreement to the product/service",
      "format": "outcome: interested\nreason: (why you think the user is interested)"
    },
    {
      "description": "Select this ONLY if:\n- User does not have enough money",
      "format": "outcome: not_qualified\nreason: (why you think the user is not qualified)"
    },
    {
      "description": "Select this ONLY if:\n- User mentions a bad experience with the product/service\n- User expresses frustration or disappointment with the product/service\n- User shares a negative story or feedback about the product/service\nIMPORTANT: DO NOT select if the user is interested or explicitly declines",
      "format": "outcome: burned_experience\nreason: (why you think the user had a burned experience)"
    },
    {
      "description": "Select this ONLY if HAVE AT LEAST 3 TURNS IN THE CONVERSATION AND :\nDO NOT SELECT IF CONVERSATION IS SHORT OR USER DID NOT EXPRESS ANY EXPLICIT INTEREST OR DISINTEREST\n- MUST HAVE AT LEAST 3 TURNS IN THE CONVERSATION\n- User explicitly says they're not interested\n- DO NOT select if the user said \"I'm busy\" or \"call me later\" without further engagement\n- DO NOT select if user only had 2 turns (\"user:\") or less! f.e: \"user: This is..\" is not not_interested outcome\n",
      "format": "outcome: not_interested\nreason: (why you think the user is not interested)"
    },
    {
      "description": "Select quick_hangup ONLY IF ANY OF FOLLOWING CONDITIONS ARE MET:\n- SELECT IF USER HANGS UP QUICKLY AFTER AGENT STARTED SPEAKING\n- IF the user hangs up without saying anything meaningful and agent spoke - it's probably quick_hangup\n\n**ONLY USE THIS quick_hangup outcome if \"user:\" AND \"agent:\" exist in transcript**\n\nDO NOT SELECT quick_hangup if you do not see \"agent:\" in transcript!\n\nexample for quick_hangup outcome:\n1. user: Hello\nagent: Hi, I'm calling you about...\n<end of call, user hangs up quickly>\n\n\n",
      "format": "outcome: quick_hangup\nreason: (why you think the user hung up quickly)"
    },
    {
      "description": "Select this ONLY if:\n- The user speaks and theres no \"agent:\" at all in transcript!!.\n- Only for cases where there might be a technical issue with agent. if the agent didnt have a good sales pitch its not agent_issue!\n- if the user repeatedly says \"hello\" or \"are you there?\" theres an agent issue.\nIF USER HANGS UP ON AGENT AFTER AGENT STARTED SPEAKING INITITALLY DO NOT SELECT agent_issue.\n\nEXAMPLE for agent_issue outcome:\n1. user: Hello\n<end of call, agent did not respond at all, user hangs up quickly before agent speaks>\n",
      "format": "outcome: agent_issue\nreason: (why you think the user hung up quickly)"
    },
    {
      "description": "Select this if ANY of these occur:\n- The call reaches an automated voicemail or messaging system.\n- The call is answered by an automated system or machine response (not a human).\n- You hear a pre-recorded menu options or instructions.\n- If the user said hello or similar, it can't be a voice mail.\n- The speaker is primarily pronouncing numbers (e.g., leaving a phone number).\n- The user said \"I'm not available right now\" or \"Answer machine..\" or similar without further engagement.\nIMPORTANT:\n- DO NOT select if the user answering and taking messages\n- DO NOT select if the user said ONLY greetings or \"hello\" without further engagement\n\nExamples of voice_mail outcome:\n- Es el servicio de contestador para 3...\n- Encuentra disponible.\n",
      "format": "outcome: voice_mail\nreason: (why you think the call reached voicemail)"
    },
    {
      "description": "Select this ONLY if:\n- User explicitly requests a callback\n- User suggests a specific time for future contact\n- User says something like \"call me tomorrow/next week/etc.\"\n- User says he's busy right now.\n- Call ended reason is not \"customer-did-not-answer\"\nIMPORTANT:\n    - DO NOT select night hours (after 9 PM or before 9 AM) for callback\n    - Must include specific date/time information when user provides it\n    - You need to provide date and time in the user's timezone\nNote: If only date is provided without time, use format YYYY-MM-DD",
      "format": "outcome: call_me_later\ncall_me_back_at: YYYY-MM-DD HH:mm:ss\nreason: (why you think the user wants a callback)"
    },
    {
      "description": "Select this ONLY if:\n- User explicitly asks to not be called again\n- User requests removal from call list\n- User states they don't want to receive any future calls\nIMPORTANT: Must be an explicit request, not just current rejection",
      "format": "outcome: do_not_call\nreason: (why you think the user doesn't want to be called)"
    },
    {
      "description": "Select this ONLY if:\n- User shows some interest but is not fully committed\n- User asks for more information or details\n- User expresses uncertainty or hesitation\n- User asks for a follow-up or more time to think\nIMPORTANT:\n- DO NOT select if the user explicitly declines or says they're not interested",
      "format": "outcome: maybe_interested\nreason: (why you think the user is maybe interested)"
    },
    {
      "description": "Select this ONLY if:\n- User mentions any audio issues\n- User complains about not hearing the agent\n- User expresses frustration about the call quality\nIMPORTANT: DO NOT select if the user is not interested or explicitly declines",
      "format": "outcome: audio_issue\nreason: (why you think the user had an audio issue)"
    },
    "<unknown>",
    "<unknown>",
    "<unknown>",
    "<unknown>"
  ]
}