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What is an AI Call?

An AI call is a conversation between one of your AI agents and a prospect or customer. The AI agent handles the entire conversation autonomously, from the initial greeting to the final wrap-up, using advanced conversational AI to engage in a natural, human-like dialogue.

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The AI Call Lifecycle

1

Initiation

The AI agent dials a prospect from your contact list.
2

Conversation

The agent engages the prospect in a natural conversation, following your script and adapting its responses in real-time.
3

Outcome Determination

The agent determines the outcome of the call based on the prospect’s responses and level of interest.
4

Completion & Data Sync

The agent professionally concludes the call and logs the outcome and all conversation data to your dashboard and CRM.

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Key Performance Metrics

  • Connection Rate: The percentage of calls that successfully connect to a person.
  • Conversation Rate: The percentage of connected calls that result in a meaningful conversation.
  • Qualification Rate: The percentage of conversations that result in a qualified lead.
  • Appointment Setting Rate: The percentage of qualified leads that result in a scheduled appointment.
By tracking these metrics, you can measure the effectiveness of your AI calling campaigns and identify areas for optimization.