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Tailoring Your Agents to Your Needs

The CommVoice platform gives you a high degree of control over the configuration of your AI agents. This allows you to create agents that are not only effective but also a true reflection of your brand’s voice and personality.

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Key Configuration Areas

You can access the configuration settings for an agent by clicking on it in the Agent Dashboard. The main areas of configuration are:
  • General Settings: This is where you can set the agent’s name, persona, and voice.
  • Scripts: This is where you write and manage the conversation scripts that the agent will use.
  • Knowledge Base: This is where you provide the agent with the information it needs to answer customer questions.
  • Integrations: This is where you can connect the agent to your CRM and other business tools.

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Best Practices for Configuration

  • Be consistent: Ensure that the personality and voice of your agent are consistent with your brand’s overall messaging.
  • Be thorough: The more information you provide in the knowledge base, the better equipped your agent will be to handle a wide range of customer inquiries.
  • Test and iterate: Don’t be afraid to experiment with different scripts and settings to see what works best. Use A/B testing to compare the performance of different configurations.
  • Keep it simple: While the platform offers a lot of configuration options, it’s often best to start with a simple setup and add complexity as needed.
By taking the time to carefully configure your AI agents, you can create a powerful and effective virtual workforce that will help you achieve your business goals.