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The Call Log

The Call Log is your central hub for viewing the details of every call made by your AI agents. From here, you can access recordings, transcripts, and a wealth of other information about each conversation.

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Accessing the Call Log

You can access the Call Log from the main navigation menu in the CommVoice dashboard. The log displays a list of all your recent calls, with the most recent calls appearing at the top.

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Information at a Glance

For each call in the log, you can see the following information at a glance:
  • Date and Time: The date and time the call was made.
  • Customer Information: The name and phone number of the person who was called.
  • AI Agent: The name of the AI agent that handled the call.
  • Duration: The length of the call.
  • Outcome: The outcome of the call, as determined by the AI.

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Reviewing Call Details

To view the full details of a call, simply click on it in the Call Log. This will take you to the Call Details page, where you can find:
  • Call Recording: Listen to a full audio recording of the conversation.
  • Transcript: Read a full text transcript of the call, with each speaker’s dialogue clearly marked.
  • Sentiment Analysis: See a breakdown of the customer’s sentiment throughout the call.
  • Key Topics: Identify the main topics that were discussed during the conversation.
By reviewing the details of individual calls, you can gain a deeper understanding of your customers’ needs and preferences, identify areas where your scripts or AI agents could be improved, and ensure that your campaigns are delivering a high-quality customer experience.