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What is AI Call Outcome Classification?

AI call outcome classification is the process by which CommVoice’s AI agents analyze conversations in real-time to determine the result of the call. This allows the agent to intelligently steer the conversation, take the appropriate next steps, and provide you with accurate, automated reporting.

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How it Works

1

Real-time Analysis

The AI agent analyzes the prospect’s responses, tone, and engagement level throughout the conversation.
2

Intent Recognition

The agent identifies buying signals, objections, and other key indicators of the prospect’s intent.
3

Outcome Determination

Based on its analysis, the agent assigns the call to a predefined outcome category.
4

Action Execution

The agent triggers the appropriate workflow based on the outcome, such as scheduling a follow-up or sending an email.

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Key Classification Capabilities

  • Real-time Decision Making: The AI agent doesn’t just classify calls after the fact; it uses its understanding of the conversation to make decisions in real-time, such as when to push for an appointment or when to back off.
  • Customizable Outcomes: You can define your own outcome categories and classification rules to align with your specific business goals.
  • Continuous Learning: The AI learns from every conversation, continuously improving its ability to accurately classify outcomes and handle a wide range of scenarios.
By leveraging the power of real-time AI classification, you can ensure that every call is handled in the most effective way possible and that you have the accurate data you need to optimize your campaigns.